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TEXT OR CALL 251.333.5600
FAQs
FREQUENTLY ASKED QUESTIONS
GENERAL INFORMATION
Why should I use Fix'n Two Appliance Repair? 1. While there are many good appliance repair companies in the area, Fix'n Two invests heavily back into the community we serve, because we believe in taking care of the people who make it possible for us to stay in business. 2. We are owned and operated by a journeyman electrician with over forty years of experience in troubleshooting, diagnosing and repairing residential, commercial, industrial and aerospace electrical systems down to the component level. This translates to a broader electrical knowledge base than a typical appliance repair technician, and a deep and abiding respect for electrical safety. 3. We are family operated, which means we understand how important your appliances are to keeping your life running smoothly, and we will work with your schedule to the extent that we are able. 4. We are the most affordable appliance repair company in the area.
What are your business office hours? Please note: Our business office will be remotely staffed for the next several weeks. You may leave a message and someone will get back to you by the end of day or, for fastest service, simply text us and we will respond as soon as possible. To avoid undue delays, please make sure you leave your full name and phone number in your message or texts. Both texts and calls can be made to our main line at: 251-333-5600
What is the best way to contact the business office? While you are always welcome to call, for fastest service, please feel free to text us. This allows you to avoid unnecessary hold times and missed calls, and gives us time to research your issue while you go about the everyday business of life.
What areas do you service, and when do you service them? We are currently serving all of Baldwin County. Mondays, Wednesdays, and Fridays: North of Summerdale Tuesdays & Thursdays: South of Summerdale
What types of appliances does Fix'n Two service? We service most common makes and models of dishwashers, washing machines, dryers, ranges, stoves, cooktops, and ovens. We do not service refrigeration units or freezers.
Do you work on Samsung and LG appliances? We sure do!
SCHEDULING
Should I confirm an appointment set by my warranty company? Yes! In fact, please disregard any email you may receive from your home warranty company regarding the scheduling of your appointment until after we have an opportunity to speak with you to determine if that date and time is most convenient. We set our own appointments after we speak with the customer and it is likely that we are working to get your job routed sooner, and we will need to determine what days and times you are at home. Please note: There is no need to call us to confirm this appointment. We will contact you as soon as your work order is processed into our system.
How soon can a technician come out? This depends on where you are located, how many other jobs we are currently routing, and when a technician will be in your area. We do understand that every customer wants to be seen immediately, but that simply is not realistic; however, we do try to get customers seen as quickly as possible and more often than not, we can set your appointment within 24-72 hours, but again, this is predicated on both your availability and our current routing.
Can you accommodate my schedule? We do our best to set an appointment that is both convenient to the customer and within our routing schedule for a given day, however that is not always possible. If you must be seen before or after a specific time, and that time is not available, we can usually book you in your desired time slot at a later date.
Do you have a cancellation list? Yes! If you would like to be considered for an earlier appointment in the event that another customer has to cancel, please let our office know and we will put you on our cancellation list.
SERVICE CALLS
What is a service call? A service call is a visit to your home to investigate any reported issues you may be experiencing with your appliance. Your technician will troubleshoot the unit, determine a diagnosis, advise you of the cost to repair vs. replace the unit, and if repairs are called for, offer his professional advice for a repair plan.
Will I be notified before the technician arrives? Yes. Your technician will text or call you when he leaves the job previous to yours. Please be sure that our business office has the best number to contact you by text on file, so the technician is successful in reaching you. If you require a call rather than a text, please note that call will come from the field tech’s phone number, which is 251-724-8282
What should I do to prepare for my service call? We ask that you clear the area in, on, and around the appliance to allow our technician free access to work. If you have dishes in your dishwasher, or clothes in the dryer, it helps to have them removed. We also ask that you confine any household pets to another area. Pets can be curious and get underfoot, which puts their safety at risk. They can also cause distractions while your technician is working with potentially dangerous electrical systems. Specific to home warranty customers: we have known some companies to deny claims if the area has clearly not been maintained, so cleaning your counter and sweeping/mopping the floor if necessary, and making sure there are no signs of pests or insect issues may increase the chances that you will be approved.
What happens after my service call? After your service call, your technician will research the best prices for the parts necessary to repair your appliance and create a quote, including parts and labor charges, which he will then email to you. Should you choose to proceed with repairs, we collect your payment up front, order your parts, and install them after they arrive. Specific to home warranty customers, the technician must first obtain authorization from your home warranty company before we can order your parts.
PARTS
Do your technicians carry parts in their vehicles? Our technicians do carry some of the more commonly used, universal parts, however we could not possibly stock every part for every make and model appliance, and most parts will need to be ordered.
Do I have to pay for my parts? Yes, if you are a private pay customer, you are responsible for the cost of all necessary parts; however we do search all of our supplier's to find you the lowest price possible. Home warranty policy holders do not have to pay for parts used for authorized work. We pay for your parts up front and are reimbursed from your home warranty company when we invoice your job.
What company will my parts be ordered from? We use several suppliers, and which one we ultimately order parts from depends on how long it will take to get those parts delivered, and the total cost of the parts.
How long does it take for parts to arrive? Typically, three to five days; however, some parts are more difficult to find than others and it may take longer. Additionally, we cannot order parts for home warranty customers until we receive authorization from their home warranty company.
How do I check on the status of my parts delivery? While you are always welcome to call, it is much faster to text us your inquiry. This also reduces the number of phone hours our office staff needs to invest, which in turn keeps our costs down and allows us to pass that savings on to our customers. Just send us a text with your full name and your inquiry and we will respond as soon as we get an update from the supplier.
REPAIR SERVICES
Do you offer a warranty on labor? We offer a thirty-day warranty on labor for our private pay customers. This means you will not be required to pay a second service call fee if the repair does not hold, as long as you contact us within 30 days of that repair. Home warranty customers are extended the same as a benefit of their policy, as long as their policies are active and their claim is authorized, pursuant to the conditions and restrictions imposed by that warranty company.
How long will it take for the technician to fix my appliance? Generally speaking, from the date of your service call appointment, repairs are usually completed within a week. This is, however, an average and there are many variables that need to be considered. Home warranty claims, for instance, cannot proceed until we receive authorization from the customer’s home warranty company to proceed. You are always welcome to call or text to ask for a status update on your job.
Will the same technician come back out for repairs? Yes! Our technicians stay with the job from beginning to end.
Do you have a consultation service for DIYers? We sure do, and it can help save you money, if you have the skills to do the work. We charge $40.00 for the first half hour, and $30.00 per half hour thereafter. Generally speaking, customers rarely need more than 60 minutes’ worth of guidance. The fee for this service can be paid over the phone, prior to your consultation.
PAYMENTS & FEES
How much is your service call fee and what does it cover? A service call is the initial call that a technician makes to your home, to trouble shoot and diagnose any issues you may be having with your appliance. For the homeowner, this fee is $85.00, making us the most affordable appliance repair option in the area. Home warranty customers pay what their contract with their warranty company indicates.
What form of payments do you take? We take all forms of payment EXCEPT cash app. Please note that we do have to charge a $3.00 processing fee for all digital forms of payment, as that is what our bank charges us for the convenience.
Will I have to pay anything in addition to my service call fee? Home warranty customers should not have to pay any additional fees for their service, parts, or repair, unless their warranty company denies their claim. In that scenario, we can still proceed with repairs, but you will be subject to the cost of any parts and labor charges. Please contact our office if your claim is denied, and we can calculate an exact cost for your consideration. Private pay customers who choose to go forward with repairs are responsible for the cost of parts and for labor. The exact cost of repair will vary, depending on the discrepancy and the repair needed. Your technician will send you a quote after your service call with an exact cost.
How do I pay the service call fee for a job in a rental property? We do require payment in advance of service on all jobs. If you are a landlord, or if you are a homeowner who will not be present during the time of the service call, you can call or text us and your technician can take a payment over the phone. Please note that there is a three-dollar processing fee on electronic payments.
Can you just bill me? Unfortunately, no. All jobs are paid in advance of service. This keeps our costs down, which allows us to pass that savings on to you.
How much is this going to cost me all told? Without trying to sound vague, there are genuinely too many variables to answer this question. It depends on the appliance, the brand and the model, how many years old it is, etc. Your technician will give you a solid quote after your service call, however, and barring any other issues that present themselves during the repair, you can count on that quote.
Is there a fee for using a debit card? Yes, all electronic payments incur a $3.00 processing fee, which covers the fees that we are charged for the convenience.
Do you charge for returned checks? Yes. The fee is $25.00 for any checks returned by the bank, which covers the fees that we are charged.
Genera Info
Appointments
Service Calls
Parts
Repairs
Fees
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